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Articles on "Detecting Devices/Reinstalling Drivers"

 

Section 15: Detecting Devices / Reinstalling Drivers, etc..."
  1. How to re-detect Devices in Device Manager
  2. Can not Find CD-ROM/DVD in My Computer / Windows Explorer..Dell-Cody
  3. CD-ROM has stopped reading CD`s
  4. Error Message "Could not Load enable2.vxd module"
  5. If you have Tweak UI installed, need to check Drive Letters
  6. Two articles from Dell, "Device not found...."
  7. Unable to Access Device after Windows 98/SE/Me Install
  8. System Cannot Access CD-ROM, CD/RW or DVD Devices (Dell-Cody)
  9. Use Windows Update to re-detect devices (2)
  10. How do I troubleshoot my CD or DVD drive using the Microsoft® Windows® XP troubleshooters? (DN RA1055963)
  11. Reinstalling Drivers (Dell`s Knowledge Base)
  12. CD/DVD not recognized, Audio Problems (Author ~ Osprey)
  13. Utility to set Secondary IDE controller CD devices to DMA mode. (Dell article care of  The_Namek)
  14. Instructions for enabling DMA in Windows XP (Care of ~ Micmaxe)
  15. Article for detecting which filters are specific for your system (Care of Micmaxe ~ Roger)
  16. Dell`s guide to Trouble Shoot your Optical drives
  17. DMA converts to PIO Mode (Care of John~Osprey)
  18. Unknown Device PATA-1 message with two DVD/RW on the same  IDE channel. (Dell Tech-Andrew)
  19. Editing the Lower Filters to add Sonic`s PxHelp20 filter for HLDS GWA-4164B drive (Care of Diane)
  20. DMA reverts to PIO, one click solution

 

Suggestions on How to detect devices and reinstall drivers, etc.

 

 

 

1-0-1: How to re-detect Devices in Device Manager

If your system will not recognize your IDE /ATAPI device, you can try to re-detect them through Device Manager, perform the following--->

Right Click "My Computer" | Properties | Select Device Manager Tab | Left Click "+" next to CD-ROM | Select Your Devices | Click "Remove (Uninstall-Win XP)" | OK /Yes | Re-boot and Windows should re-detect your Device and install the proper driver.

To get to device manager in Windows XP you have to click on the Hardware tab after you open System Properties. You will find a button for Device Manager on the Hardware tab.
(Thanks ~ Ron, aka The_NameK)

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1-0-2: Can not Find CD-ROM/DVD in My Computer / Windows Explorer..Dell-Cody

Author: Dell-Cody 12/26/00

Check the START | SETTINGS | CONTROL PANEL | SYSTEM | Performance and see if the File System and Virtual Memory are set to 32-bit. If the performance is not 32-bit you may have a boot-sector virus.

You can also try to reseat the flat gray cable and the 4-wire power cable connected to the back of the CD-ROM drive. Just power off the system, unplug it, and open the case. Then remove and replace each connector one at a time, making sure they are firmly seating in the sockets. Then replace the cover, plug the computer in, and restart to see if this helps the issue.

If it does not, boot into Safe Mode and go to START | SETTINGS | CONTROL PANEL | SYSTEM | Device Manager. If there is an Other Devices category, double click it and remove all devices listed underneath this category. If there is a CD-ROM category, open it and remove any devices listed there, as well. Click Close, restart the computer, and allow Windows to reinstall any necessary drivers.

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1-0-3: CD-ROM has stopped reading CD's

(1) CD-ROM has stopped reading CD's

Go to START | SETTINGS | CONTROL PANEL | ADD/REMOVE PROGRAMS | WINDOWS SETUP, uncheck Multimedia if it is checked, click OK, and reboot. Go back to the same place, recheck Multimedia so that it is white and checked, click OK, and reboot.

(2) Check Auto Insert Notifiaction Box in Device Manager

Right Click "My Computer" | Properties | Device Manager | Click "+" next to CD-ROM | Select your device | Properties | Settings tab |

You may have to toggle it on and off the same as the directions above.

To remove Multimedia in Windows XP you must edit a file called sysoc.inf. For some inexplicable reason Microsoft decided to hide certain components in Windows XP and Multimedia is one of them. You'll find instructions for how to expose Multimedia and the other hidden components in Windows XP in this Dell article. (Care of ~ Ron, aka The_NameK)

How do I enable the additional Microsoft® Windows® components that are available in the Windows XP Add/Remove Programs tool?

The Windows XP additional components include:

Multimedia
Accessibility options
Communications
COM+
Solution

To enable the components, perform the following steps:

Click the Start button, point to All Programs, point to Accessories, and then click Windows Explorer.
The Explorer window appears.
Click Tools and then click Folder Options.
The Folder Options window appears.
Click the View tab.
Click to check Show hidden files and folders.
Click to uncheck Hide protected operating system files (Recommended).
A warning appears.
Click Yes to acknowledge the warning.
Click to uncheck Hide file extensions for known file types and then click OK.
Click the plus (+) sign next to My Computer in the left pane.
Click C: in the left pane.
In the right pane, click Show the Contents of this folder.
Double-click the Windows folder and then click Show the Contents of this folder.
Double-click the INF folder.
Double-click the file sysoc.inf.
The Sysoc.inf Notepad window appears.
Locate the [Components] section.
To unhide all options in the Add/Remove Programs tool, delete HIDE from the lines below the [components] section.

For example, change:
MultiM=ocgen.dll,OcEntry,multimed.inf,HIDE,7
to:
MultiM=ocgen.dll,OcEntry,multimed.inf,,7

NOTE: You need to delete HIDE from each line. In addition, make sure that you do not delete the comma (,) before or after the word HIDE. If you leave any options hidden, none of the other components in the old base components section become available in the Add/Remove Programs tool.


Close the window by clicking the X in the upper, right corner.
You are prompted to save the file.
Click Yes.
Click the Start button and then click Control Panel.
The Control Panel windows appears.
Click Add/Remove Programs.
Click Add/Remove Windows Components, click Accessories and Utilities, and then click Details.
All the unhidden options appear in the appropriate categories.

 

 

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1-0-4: Error Message "Could not load enable2.vxd module"

Error Message "Could not Load enable2.vxd module"

Author: DELL-Cody  Date: 01/19 05:04PM

First, go to START | SETTINGS | CONTROL PANEL | ADD/REMOVE PROGRAMS | WINDOWS SETUP, uncheck Accessibility if it is checked, click OK, and reboot. Go back to the same place, recheck Accessibility so that it is white and checked, click OK, and reboot.

If this does not resolve the problem, go to START | RUN and in the Open window type "SYSTEM.INI" (without the quotes) and click OK. Find the following entry:

DEVICE=* ENABLE

Change this entry to include a semicolon at the beginning of the line. It should appear as the following:

;DEVICE=* ENABLE

Click FILE | SAVE, then close that window. Restart the computer for the changes to take effect.

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1-0-5: If you have Tweak UI installed, need to check Drive Letters (Thanks to S. Holaway)

If you have Tweak UI installed:
My Computer and Windows Explorer can not recognizes your new Drive. Go to Control Panel | Double-click on Tweak UI icon | Under My Computer Tab check that all the drive letters boxes have "check" marks in them.
You can view these articles from Microsoft
http://www.microsoft.com/ntworkstation/downloads/PowerToys/Networking/NTTweakUI.asp
http://support.microsoft.com/support/kb/articles/q237/9/20.asp
http://support.microsoft.com/support/kb/articles/Q190/6/43.ASP

 

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1-0-6: Two articles from Dell, "Device not found...."

(2) Options below--->

A)

Go to the Device Manager (Start | Settings | Control Panel | System), Device Manager tab, and double-click CD-ROM, then double-click your CD/RW. Go to settings tab, "uncheck" DMA, OK out, and reboot. After re-entering windows, check again to see if your drive is identified by Explorer; If not, go back to the device manager, double-click on Hard Disk Controllers, double-click on "Intel Bus Master PCI IDE Controller", driver tab, click the "Update Driver" button, click "next", choose "display a list of all drivers", click "next", choose "Standard Dual PCI IDE Controller", click "next", then "next" again after driver is found, then click "finish", and answer "yes" to restart computer. After reboot, check your explorer, windows should now see the drive. If your drive is still not identified, contact your drive manufacturer's tech support.

B)

I – Make sure that the CD-ROM drive, itself, is functional. You can test this by booting to a Dell Diagnostics diskette and running the CD test, or by checking that the drive is seen in the BIOS, and then booting to a CD-boot disk and attempting access of the drive from DOS mode (thus, eliminating the influence of Windows).
II - Right-click the MY Computer icon and choose "Properties". Click the "Performance" tab and look underneath (rather than next to) the line that says "PC Cards (PCMCIA):". Here, check for anything other than "Your system is configured for optimal performance". In particular, note any reference to the Master Boot Record (MBR) being modified. If it has been modified, it will probably note a virus as well.

Next, restart in MS-DOS mode and type CHKDSK. Note the value for the line "Total Bytes Memory". (The line will be near the bottom). If this number is anything other than 655,360 you probably have a virus. If it does read 655,360, you most likely do not.

If you find your system is running in "Compatibility Mode", check Microsoft article ID #Q130179.

III – If you find your system running normally in step #2, try clearing NVRAM. If you have a D___, R___, or one of the newer systems, the following procedure will work:

Reboot the system and press the DELETE key when you see the message "Press DELETE to enter setup". Choose the "Advanced" tab at the top. Set the field "Reset Configuration Data" to "Yes" and then strike the F10 key at the top of the keyboard to Save and Exit.

(Note: if you notice the Plug and Play OS field set to NO, this is correct - do not change it).

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1-0-7: Unable to Access Device after Windows 98/SE/Me Install: (Article # Q189526)

Unable to Access Device after Windows 98/SE/Me Install: (Article # Q189526)

The information in this article applies to:

SYMPTOMS: After you install Windows 98/SE/Me, you may be unable to access your CD-ROM drive.

CAUSE: This behavior can occur if you have a dual-channel integrated device electronics (IDE) controller installed in your computer.

RESOLUTION: To work around this behavior, follow these steps:

Click Start, point to Settings, click Control Panel, and then double- click System.
Click the Device Manager tab.
Click the Hard Disk Controllers branch to expand it, click your IDE controller, and then click Properties.
Click the Settings tab.
In the Dual IDE Channel Settings box, click Both IDE Channels Enabled, and then click OK.
Click OK, and then restart your computer.
Test to determine if the issue is resolved by trying to use your CD-ROM drive. If the issue is not resolved, perform the troubleshooting steps in the following article by clicking the article number below to view the article in the Microsoft Knowledge Base:
Q190303 How to Use Real-Mode CD-ROM Drivers from Windows 98 Startup Disk

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1-0-8: System Cannot Access CD-ROM, CD/RW or DVD Devices (Dell-Cody)

System Cannot Access CD-Rom, CD-Recorder or DVD Devices
If you uninstalled and reinstalled Nero in XP, or did an upgrade from a previous OS to XP without uninstalling Nero first, this is a known error (for both Adaptec and Nero). There is a  problem caused by an association created in the system registry between some Adaptec driver files and the CD file system drivers for Windows 2000/XP. If the Adaptec driver files are renamed or removed, then the system will loose access to any CD drive (CD ROM, CD recorder, or DVD)
Check here before trying the fix below

IMPORTANT: The following contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. If Windows XP won't start  you can restore the registry by rebooting while pressing the F8 Key. Select "Last Known Good Configuration". Or you can use "System Restore" from Start->Programs->Accessories->System Tools.

1. Uninstall all CD Burning software from the system.
2. Go to the RUN line and type in Regedt32 and press Enter.
3. Go to the following registry locations and delete the key values for UPPERFILTERS and LOWERFILTERS (Do NOT delete the entire 4D36E965-E325-11CE-BBFC1-08002BE10318 key just right click the individual keys and select Delete)

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E965-E325-11CE-BBFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Control\Class\{4D36E965-E325-11CE-BBFC1-08002BE10318}

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

4. Close out of Regedt32.exe and reboot the computer.
5. You should have access to your CDROM drives after reboot.

Make sure you create a System Restore Point before you make changes to the registry.

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1-0-9: Use Windows Update to re-detect devices (2)

(1) How do I uninstall device driver updates?
Use Update Wizard Uninstall to remove driver updates from your computer:

Click Start | Programs | Accessories | System Tools, and then click System Information.

In System Information, click the Tools menu, and then click Update Wizard Uninstall.

Important:

If your computer did not have a driver for your hardware device before you installed the new driver from Windows Update, Update Wizard Uninstall will not uninstall the Windows Update driver (uninstalling a driver or driver update without replacing it will cause your hardware device to stop working).

(2) If you recently installed the Windows Update called "Intel corporation storage" this may be the cause of your problem.

This applies to Windows 98.

First verify that you have problems with Hard disk controller, there should be a yellow exclamation mark under Hard disk controller.

Right-click on My Computer  | Properties | Select the Device Manager tab.

Select "View Devices by type"  If you see a conflict (yellow exclamation mark) Close out and follow directions below.

Start | Programs | Accessories | System Tools | System Information.

In System Information, click the Tools menu, and then click Update Wizard Uninstall.

Click on "Intel Corporation Storage"  Select "Un-install."
Reboot your system. If the "Intel Corporation is listed more than once, repeat the steps above until all references are removed.

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1-0-10: How do I troubleshoot my CD or DVD drive using the Microsoft® Windows® XP troubleshooters? (DN RA1055963)

How do I troubleshoot my CD or DVD drive using the Microsoft® Windows® XP troubleshooters?

This article is a little too big for me to post here, please follow the link below.

http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1055963&c=us&l=en&s=dhs&cs=19

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1-0-11: Reinstalling Drivers (Dell`s Knowledge Base)

Reinstalling Drivers
NOTICE: The Dell support website, http://support.dell.com, and the Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly.

A driver is a software program that allows a hardware controller to function properly and to communicate with the computer. Dell installed the following drivers on your computer:

Intel® Chip Set Update Utility Driver — Installs the Microsoft Windows operating system device installation files (.inf) that tell the operating system how certain chip set components should be configured for proper operation.

ADI AC-97 Audio Codec Driver — Enables the optional built-in sound controller to produce sound.

Yamaha Wavetable Driver — Enables the optional built-in sound controller to produce sound.

Intel Ultra ATA Storage Driver — Improves your computer's performance by transferring certain functions from the microprocessor during data transfers from storage devices.

Other Drivers — Control the devices such as the modem and network cards that might be installed in your computer. For information on other drivers on computers running Windows XP, click the Start button, click Help and Support, click User and system guides, and then click Device guides. Click the appropriate guide from the list. For information on other drivers on computers running Windows 2000, click the Start button, point to Programs—> User's Guides, and click the appropriate guide from the list.

Sometimes you can fix a device problem by reinstalling its driver:

From the Windows desktop, insert the Dell Dimension ResourceCD into the CD or DVD drive.

If this is your first time to use the ResourceCD, go to step 2. If not, go to step 5.

When the ResourceCD Installation program starts, follow the prompts on the screen.

When the InstallShield Wizard Complete window appears, remove the ResourceCD and click Finish to restart the computer.

When you see the Windows desktop, reinsert the ResourceCD into the CD or DVD drive.

At the Welcome Dell System Owner screen, click Next.

HINT: The ResourceCD displays drivers only for hardware that Dell installed at the time of purchase. If you installed any additional hardware, those drivers may not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program and refer to the documentation and drivers that came with that product.

A message appears that says the ResourceCD is detecting hardware in your computer.

The drivers that are used by your computer are automatically displayed in the My Drivers—The ResourceCD has identified these components in your system window.

Click the driver that you want to reinstall and follow the instructions on the screen.

If a particular driver is not listed, then that driver is not required by your operating system.

To view other contents on the ResourceCD:

Verify that your computer is selected in the System Model list.

Verify that your operating system is selected in the Operating System list.

Select the type of device in the Device Type list.

NOTICE: The ResourceCD contains drivers for devices that are not part of your computer. Only reinstall the specific drivers for hardware included in your computer. Otherwise, your computer might not work correctly.

Select a topic in the Topic list.

If you select Drivers in the Topic list and a particular driver is not listed, then that driver is not required by your operating system.

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1-0-12: CD/DVD not recognized, Audio Problems (Author ~ Osprey)

Ok, after some additional digging, I was able to solve this. The solution was to delete the CD device, then delete the secondary IDE channel, then click Scan for new hardware, whereupon both devices were reinstalled, although the secondary channel was now set to PIO mode. I set it to DMA if available, closed and rebooted and now the secondary IDE channel was UDMA Mode 2.

Hope this helps someone else.

Osprey

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1-0-13: Utility to set Secondary IDE controller CD devices to DMA mode. (Dell article care of  The_Namek)

Here is the direct link: http://support.dell.com/support/downloads/format.aspx?releaseid=r53986&c=us&l=en&s=dhs&cs=19

 

Select a download format

Release Title: Utility to set Secondary IDE controller CD devices to DMA mode.
Release Date: 12/20/2002
Description: This utility can be used to set secondary IDE CD-ROM devices back to a UDMA mode after the Operating System (WindowsXP) has set the device to PIO mode.


This file is available in the following format(s). Click on the filename to download:

Filename Download Size Format Format Description
PIOtoDMA.exe 30 KB Hard-Drive This file format consists of an archive of files that may be decompressed to a directory on the hard drive. The installation can then be done from that directory.


Additional Information
The actions of running this utility can be verified by opening the system "Device Manager", expanding the "IDE ATA/ATAPI Controllers" tree, and Dbl-clicking the device "Secondary IDE Channel". After the properties window for this device has opened, click the "Advanced" tab. Examine the "Current Transfer Mode" settings. They should indicate one of the DMA modes available for any connected CD devices

Resets Secondary IDE CD devices to UDMA mode.


Compatible with the following operating systems:
Windows XP Home Edition
Windows XP Professional

 

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1-0-14: Instructions for enabling DMA in Windows XP (Care of ~ micmaxe)

(1)

Instructions for enabling DMA in Windows XP.


1. Go to the Device Manager. For that, "Click Start, and then click Control Panel. Click Performance and Maintenance, and then click System."



Then, in the Control Panel, double-click System.



Alternatively - right-click the My Computer icon on the desktop and then click Properties.



In the System Properties window, select the Hardware tab and then click the Device Manager button.



2. In the Device Manager, expand the IDE ATA/ATAPI controllers entry, either by double-clicking IDE ATA/ATAPI controllers or by clicking on the + next to it.



3. Select the appropriate IDE channel (Primary or Secondary). To get to the IDE Channel Properties window, either right-click the channel and then click Properties, or select the channel and click Action -> Properties in the menubar.


4. In the Primary/Secondary IDE Channel Properties window, select the Advanced Settings tab.



5. Choose either the Device 0 frame for the master device on the channel or the Device 1 frame for the slave device on the channel, depending on whether the drive for which you are trying to enable DMA is master or slave. Click the Transfer Mode pull-down menu. Select DMA if available. Then click OK.




6. To verify that DMA was indeed enabled for the drive, again select the appropriate IDE channel (as in step 3), open the IDE Channel Properties window and select the Advanced Settings tab (as in step 4). The Current Transfer Mode box should display Ultra DMA Mode 2 if the drive can handle this, or Multi-Word DMA Mode 2 if the drive does not support UDMA. If DMA was not enabled, it will say PIO Mode.

Here is an example of how the IDE Channel Properties window should look like. In this example, two optical drives are connected to the secondary IDE channel. The master drive supports UDMA33 and thus is in Ultra DMA Mode 2, the slave does not support UDMA, only PIO and DMA modes, so it is in Multi-Word DMA Mode 2.




Note: With some IDE drivers/Busmastering drivers, DMA cannot be enabled through the device manager, but only through the driver settings. An example of this is the Intel Application Accelerator.

(2)

If deleting the IDE channel and your burner from Device Manager doesn't help, open the Registry (Start -> Run -> Regedit) and open the following key:

HKEY_LOCAL_MACHINE \ SYSTEM \ CurrentControlSet \ Control \ Class \ {4D36E96A-E325-11CE-BFC1-08002BE10318}

Within this key you will find several subkeys. Most likely you will see the following:

0000 (for the IDE controller)
0001 (for the Primary IDE channel)
0002 (for the Secondary IDE channel)

Each of these subkeys has a named valued called "DriverDesc" that will make it clear to you to which component they correspond. Open the subkey corresponding to the channel on which your troublesome drive is located. Then, if the troublesome drive is the master, delete the "MasterIdDataChecksum" named value. Or, if the troublesome drive is the slave, delete the "SlaveIdDataChecksum" named value.

Reboot. The OS will redetect the device DMA capabilities after reboot.

Note that for many older CD-ROM drives DMA can not be enabled in Windows 2000/XP, so be sure to check the capabilities of your particular drive if you continue to have problems.

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1-0-15: Article for detecting which filters are specific for your system (Care of Micmaxe ~ Roger)

A simple utility which should come in very handy, Thanks Roger !


http://www.bustrace.com/products/devfilter.htm


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1-0-16: Dell`s guide to Trouble Shoot your Optical drives

  1. Step 1: Reboot system and attempted to read media again.
  2. Step 2: Clean the CD/DVD disk.
  3. Step 3: Check for drive indexing on removable media drive.
    - Right-click on My Computer.
    - From the pop-up menu, choose "manage".
    - Click on the plus sign next to "Services and Applications".
    - Click on the plus sign next to "Indexing Service".
    - Click on the plus sign next to "System".
    - Click on the folder labelled "Directories".
    - In the right hand window, check for an entry for "D:\".
    - If the entry exists, delete it.
    - Close the Computer Management window and reboot the system
  4. Step 4: Remove all third-party hardware from the system.
  5. Step 5: Try multiple types of media.If cannot read or intermittently
    cannot read any media.
  6. Step 6: Determined if there have been any recent hardware, software,
    or configuration changes.
  7. Step 7: Reset System Setup (BIOS) defaults.
    - Restart your computer
    - At the first text on the screen or at the Dell logo, press
    the F2 key every three seconds until the message Entering Setup
    appears
    - The System Setup screen appears
    - Press the F9 key, to Restore Default.
    - Press the Esc key, and then press the Enter key to save the
    changes and reboot the system.
  8. Step 8: Remove the UpperFilters and LowerFilters values with Registry
    Editor.
    - Click the Start button, click Run, and then type regedit in
    the Open box. 
    - Click OK.
    The Registry Editor window appears.
    - Click the plus (+) sign next to each of the following keys:
    HKEY_LOCAL_MACHINE
    SYSTEM
    CurrentControlSet
    Control
    Class
    NOTE: When you click on the plus sign more folders will expand
    out below it follow the expande set each time to find the next
    folder listed.
    - Click {4D36E965-E325-11CE-BFC1-08002BE10318}.
    - On the right hand side of the window, click UpperFilters.

    - Click Edit on the menu bar.
    - Click Delete.
    - Click OK.
    - On the right hand side of the window, click LowerFilters.

    - Click Edit on the menu bar.
    - Click Delete.
    - Click OK.
    - Click Registry.
    - Click Exit.
    - Restart the computer normally.
  9. Step 8: Look for a drive letter in My Computer.
  10. Step 10: If drive does not have drive letter in My Computer.
    Make sure that the drive is detected in the System Setup.
    - Restart your computer
    - At the first text on the screen or at the Dell logo, press
    the F2 key every three seconds until the message Entering Setup
    appears
    - The System Setup screen appears
    - Press the Down Arrow key on your keyboard to highlight Advance
    - [Press Enter] to display the available IDE Configuration
    - Check what it is showing next to Secondary Drive 0 and Secondary
    Drive 1

    If drive does not have drive letter in My Computer.
    Confirm CDROM failure outside of the operating system.
    - Insert DELL Diminsion Resource CD in the drive.
    - Restart the computer. At the blue Dell screen, rapidly tap
    the F12 key (do not hold it down)
    - At some point, the Advanced Boot Options menu will appear,
    select IDE CDROM device and hit Enter.
    - Go for boot the CDROM

    *** Is the system is booting from Dell Diminsion Resource CD?
    ***
  11. Step 11: Verify the drive is listed in the System Setup program
    (BIOS).

    - Turn on (or restart) your computer
    - At the first text on the screen, or the Dell logo, press the
    Delete or F2 key every three seconds until the message, Entering
    Setup appears
    - Using arrow keys from the keyboard highlight Advance tab, using
    arrow keys from the keyboard highlight IDE Configuration [press
    Enter]
    - Check your drive is listed next to Secondary Drive 0 or Secondary
    Drive 1
    - To close the System Setup program (BIOS), hit F10 to save changes
    and exit.

    *** Is the drive listed in System Setup screen? ***

    *** Is there any recent hardware, software, or configuration changes? ***
  12. Step 12: Reseat the CD-rom drive. 
    - Go here:
    https://support.dell.com/register.aspx
    to set your Service Tag HOME Page
    - If listed, click Home and Home Office
    - Under "Product Selection", type in your Service Tag number
    [press Enter]
    - On the left, click Product Manual
    - Click Adding Parts or Tech Notes, look for "opening the computer
    cover" or "Removing and Replacing Parts", review this procedure
    - Open the case
    - Disconnect the IDE cable(ribbon cable) and Power cable( connector
    with 4 different colore wires) from the back of the drive. Checked
    the cabling for damage and reseated the cables firmly.
    - Replace the cover

    - To set your Dell home page, go here:
    https://support.dell.com/register.aspx
    - If listed, click Home and Home Office
    - Under "Product Selection", type in your Service Tag number
    [press Enter]
    http://support.dell.com/support/topics/global.aspx/support/kb/en/document?dn=1014125&c=us&l=en&s=dhs&cs=19
  13. Step 13: Reset BIOS defaults.

    - Turn on (or restart) your computer
    - At the first text on the screen, or the Dell logo, press the
    Delete or F2 key every three seconds until the message, Entering
    Setup appears
    - When the System Setup screen appears, press the F9 key
    - Press the Enter key to confirm that you would like to load
    the defaults
    - Press the F10 key and then press the Enter key to save your
    changes and exit
    - The system will reboot
    Reconnect the IDE devices one at a time.
  14. Step 14: Swap IDE cable with a known good cable.
    - Go here:
    https://support.dell.com/register.aspx
    to set your Service Tag HOME Page
    - If listed, click Home and Home Office
    - Under "Product Selection", type in your Service Tag number
    [press Enter]
    - On the left, click Product Manual
    - Click Adding Parts or Tech Notes, look for "opening the computer
    cover" or "Removing and Replacing Parts", review this procedure
    - Open the case
    - Disconnect the ribbon cable from the back of the Hard Drive
    and connect it to the back of the CDROM drive.
  15. Step 15: Verify the drive is listed in the System Setup program
    (BIOS).

    - Turn on (or restart) your computer
    - At the first text on the screen, or the Dell logo, press the
    Delete or F2 key every three seconds until the message, Entering
    Setup appears
    - Using arrow keys from the keyboard highlight Advance tab, using
    arrow keys from the keyboard highlight IDE Configuration [press
    Enter]
    - Check your drive is listed next to Secondary Drive 0 or Secondary
    Drive 1
    - To close the System Setup program (BIOS), hit F10 to save changes
    and exit.

    *** Is the drive listed in System Setup screen? ***
  16. Step 16: Connect all the cables back the way it was.

 

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1-0-17: DMA reverts to PIO Mode (Care of John ~ Osprey)

Currently I do not have permission to post the text, however I can provide you with the link.

http://www.michna.com/kb/WxDMA.htm

Best Regards,

Predator

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1-0-18: Unknown Device PATA-1 message with two DVD/RW on the same  IDE channel. (Dell Tech-Andrew)

Here is supposely a work around from Dell Tech~Andrew:

Enter the BIOS

There you would see

Drive- 0 if the Sata Drive is there then enable it.

Drive- 1 if the Sata Drive is there then enable it or else disable

Drive- 2 Pata Drive is there then enable it or else disable

Drive-3 Pata Drive is there then enable it or else disable

Drive- 4 if it is DVD Drive there then enable it or else disable

Drive- 5 Disable it

Press Esc it would ask if you want to make change press Yes and reboot the system.

 

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1-0-19: Editing the Lower Filters to add Sonic`s PxHelp20 filter for HLDS GWA-4164B drive (Care of Diane)

Rather than going into every thread regarding HLDS GWA-4164B, I thought I would just post the fix here.
My problem was that media center, Roxio, Napster, Music Match, were not seeing my DVD/CD recorder. I spent all day on the phone with techs and other support personnel without anything being resolved.
I called back tonight to see if I could get them to send me a new one (again) and the tech I was lucky enough to speak to fixed the problem. He gave me permission to forward it to this forum and emailed me exactly what he did. Wonderful man!!! I am a very happy camper. I just burnt a CD using media center so here is what he did. Hope it is okay to post here...

Diane
1: Click the Start button.
2: The Start Menu appears.
3: Click Run in the Start Menu.
      The Run dialogue box appears.
      In the Open box, type Regedit, and then click OK.
      The Registry Editor window appears.
4: Click the plus sign (+) next to HKEY_LOCAL_MACHINE.
5: Click the plus sign (+) next to SYSTEM.
6: Click the plus sign (+) next to CurrentControlSet.
7: Click the plus sign (+) next to Control.
8: Click the plus sign (+) next to Class.
9: Click {4D36E965-E325-11CE-BFC1-08002BE10318}.

NOTE: It is possible to have more than one entry for {4D36E965-E325-11CE-BFC1-08002BE10318}. After clicking this registry key, look at the top line entry in the right window pane. It should be default with a data value of DVD/CD-ROM drives. If it’s anything else, you have the wrong key and you need to check the next entry. Typically the optical drive is the first registry key.

10: On the right side of the window, right-click LowerFilters and choose modify data from the pop-up window.

11. Add Sonic's filter by typing PxHelp20 into the dialogue box and clicking OK.

12. Close the Registry Editor by clicking the red X in the top right corner of the window and restart the system.

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1-0-20:  DMA reverts to PIO, one click solution

See if the information in this link will help:

http://winhlp.com/node/10

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