Easy CD Creator page 6

45-0-1: The correct method of uninstalling and reinstalling Easy CD Creator 4.X ( Article 000929-0005)

The correct method of uninstalling and reinstalling Easy CD Creator 4.X

The following will fix errors related to: install issues, engine initialization errors, API errors, update patches not running, old "file not found errors", older versions of the software interfering, cdr4dll.dll errors, "Create Instance" errors, "Can not create Creator" errors, etc.

This information applies to the following products:

Easy CD Creator Deluxe 4.x Suite

This information applies to the following Operating System(s):

Windows 95, 98, ME, NT and 2000

***Note*** If you are using Easy CD Creator 5 Platinum, you should NOT use this article. Instead, you should be using Article # 010426-000000, which is the clean uninstall for version 5.X

1. Please go to 'Start\Settings\Control Panel and click on Add/Remove Programs.' From here, please uninstall all Adaptec programs and remove all shared files.

2. Before rebooting, go to 'Start' and then to 'Find (Search) Files and Folders' and locate the following list of files. Search in the 'C:\' drive for the following and rename the extensions to " *.rox":

***NOTE*** Not all files will be found

Windows 95/98/ME and NT

3. Search for Adaptec*.*

4. Delete Adaptec folders from c:\program files and c:\program files\common files if found.

***NOTE*** the next step involves editing your System Registry. We strongly recommend you export your registry before attempting any editing. Please note that editing your registry incorrectly can cause irreparable system damage. We recommend that if you do not feel comfortable editing your registry that you skip this step.


5. Go to Start\Run and type "regedit." Click on the 'OK' button which will take you into Registry Editor.

6. Go to HKey_Local_Machine/software. Remove any of the following keys if found:
- Adaptec shared
- CDR4VSD
- Components
- Direct CD
- Easy CD Creator
- SoundStream
- SPG Master Setup
- Take Two
- Webcheckup


7. Exit the registry editor.

8. Please reboot the system and login.
(If you are using Windows 2000, you must login as the 'Administrator.' Users with administrative rights may not allow the software to install and/or function properly.)

9. Make sure there are no programs running, and disable all icons by clock on start bar.

10. Reinstall the software, using default install directory.

***NOTE*** Windows ME requires the install CD to be a minimum version of 4.02d. Windows 2000 requires the install CD to be a minimum version of 4.02. You cannot install 4.0 or 4.01 and upgrade to 4.02x.

11. Reboot the system

date: updated 5/18/2001

45-0-2: Easy CD Creator 5 Platinum will not install properly (Article 010426-0000)

Easy CD Creator 5 Platinum will not install properly.

Some of the errors on install are: Engine initialization errors, ICD engine errors, API errors, Create instance errors, Creator can not find Creator, Old file not found.

This information applies to the following product(s): Easy CD Creator 5 Platinum Suite.

This information applies to the following operating system(s): All

***Note*** If you are using Easy CD Creator 4 Deluxe, you should NOT use this article. Instead, you should be using Article # 000929-000005, which is the clean Uninstall for version 4.X

1. Please go to 'Start\Settings\Control Panel and click on Add/Remove Programs.' From here, please uninstall all Adaptec programs and remove all shared files.

2. Before rebooting, go to 'Start' and then to 'Find (Search) Files and Folders' and locate the following list of files. Search in the 'C:\' drive for the following and rename the extensions to " *.rox":

***NOTE*** Not all files will be found

Windows 95/98/ME and NT

3. Search for Adaptec*.*

4. Delete Adaptec folders from c:\program files and c:\program files\common files if found.

***NOTE*** The next step involves editing your System Registry. We strongly recommend you export your registry before attempting any editing. Please note that editing your registry incorrectly can cause irreparable system damage. We recommend that if you do not feel comfortable editing your registry that you skip this step.

5. Go to Start\Run and type "regedit." Click on the 'OK' button which will take you into Registry Editor.

6. Go to HKey_Local_Machine/software. Remove any of the following keys if found:
- Adaptec shared
- CDR4VSD
- Components
- Easy CD Creator
- SoundStream
- SPG Master Setup
- Webcheckup

***Note***
If you are in W95, 98, ME of NT, you may also remove the following keys:
(DO NOT REMOVE THEM IF YOU ARE RUNNING Windows 2000)

- Take Two
- Direct CD


7. Exit the registry editor.

8. Please reboot the system and login. If you are using Windows 2000, you must login as the 'Administrator.' Login names with administrative rights may not allow the software to install and/or function properly.

9. Make sure there are no programs running, and disable all icons by clock on start bar.

10. Reinstall the software, using default install directory

11. Reboot the system
date: updated: 5/18/2001

45-0-3: How do I fix an internal 2355 error (Article 010418-0003)

How do I fix an internal 2355 error (Article 010418-0003)

When I install Easy CD Creator 5 Platinum I see the Install Progress Bar running backwords and an Error 2355 is genereated.
This information applies to the following products:

Easy CD Creator Deluxe 5.x Suite

This information applies to the following Operating System(s):

Windows 95, 98, ME, NT and 2000

A 2355 error occurs when the install progress barometer begins to run backwards. Files left behind from previously install recording software are one of the causes. To ensure a clean install, try the following:

1. Uninstall ALL CD Burning software through Add/Remove Programs, including previous versions of Easy CD Creator, or Third-Party CD Burning software that may have come with your recorder.

2. Before rebooting, perform a find files/folder on the following files, making sure to search on the hard drive where the Operating System was installed, and change the file extensions to .old (e.g., cdr4vsd.vxd would be cdr4vsd.old)

- Cdr4vsd.vxd

- Cdr4vsd.sys

- Cdr4dll.dll

- Cdral.dll

- Cdrtc.dll

3. Go to C:\Program Files and remove the Adaptec folder. Go to Windows Explorer and open c:\Program Files\Common Files\Install Shield and move the 2 folders to your recycle bin.

***NOTE*** The next step involves editing your System Registry, we strongly recommend you export your registry before attempting any editing. Please note that editing your registry incorrectly can cause irreparable system damage. We recommend that if you do not feel comfortable editing your registry that you skip this step.

4. Go to Start/Run and type "regedit." Go to HKey_Local_Machine/Software. Remove the Adaptec folder.

5. Reboot the system

6. Make sure there are no programs running in the background and disable all icons next to the clock on the Start Bar.

7. Reinstall the software, using default install directory.

8. Reboot the system

9. Download and run the Easy CD Creator updates from http://support.roxio.com/en/support/roxio_support/software_updates.jhtml

10. Restart one last time.

45-0-4: Getting an mfc42.dll or msvcrt.dll error (Article 010426-0004)

Getting an mfc42.dll or msvcrt.dll error.

This information applies to the following product(s): Easy CD Creator software suite

This information applies to the following operating system(s): All
This error can be caused by conflicting versions of Microsoft's "mfc42.dll" or "msvcrt.dll" being installed in various locations on your system.

Follow these steps to resolve the error:

1. Go the "Start" menu on your taskbar and select "Find", "Files and Folders"

2. In the "Find: All Files" dialog window type "mfc42.dll" in the "Named" field

3. Make sure the "Look in" field is set to "C:" and the "Include subfolders" box is checked

4. Click "Find Now"

5. In the list of items found, rename ALL instances of "mfc42.dll" to "mfc42.bak" except for the one in the C:\Windows\System directory - this is the correct location for the file and the one that Easy CD Creator updates to the proper version during its installation.

6. Repeat steps 1-5 replacing "msvcrt.dll"


Related article(s) #: 991020-0004, 990903-0001, 990419-0021

45-0-5: When I try to copy a game or software CD, I get a message: The current track contains more than 100 form transitions. (Article 010425-0007)

When I try to copy a game or software CD, I get a message: The current track contains more than 100 form transitions.

This information applies to the following product(s): Easy CD Creator, CD Copier

This information applies to the following operating system(s): All OS's

Easy CD Creator cannot handle more than 100 form transitions on a single track. We have no work around for this. In most cases, we see this with discs that have copyright protection.

--Most of the CDS causing this error are made with a large numbers of form transitions recorded onto the CD to prevent copying, such as game discs or commercial CDs, and we can not copy them.

--Most of the Software Companies that copy protect their discs like this, sell a one-time-backup copy for a small fee. Contact the manufacturer.

45-0-6: I am getting a "Not enough disk space" error when copy from CD to CD in Soundstream with no CD-ROM drive and only the CDR or CDRW Recorder in the system. (Article 010208-0002)

I am getting a "Not enough disk space" error when copy from CD to CD in Soundstream with no CD-ROM drive and only the CDR or CDRW Recorder in the system.


This information applies to the following product(s):

- Easy CD Creator Deluxe Suite 5.0, Sound Stream 2.0

This information applies to the following Operating System(s):

- Windows 95
- Windows 98
- Windows ME
- Windows 2000
- Windows NT

When using a single CDR or CDRW drive and no CD-ROM drive on your system, Sound Stream temporally stores (caches) the songs on your hard disk in the C:\Windows\Temp directory. Once the tracks are written to the disc the stored items are removed from your hard disk.

Make Sure you enough space on your hard disk to temporally store these songs. An entire 74-minute CD takes approximately 750mb of space on the hard disk and an 80-minute CD takes approximately 800mb of space on the Root hard disk.

45-0-7: Can I copy CD`s over Network? (Article 010503-0005)

Can I copy CD's over a network?

This information applies to the following product(s): Easy CD Creator suite, all versions

This information applies to the following operating system(s): All

We do not recommend or support copying from network drives. If you do this, you risk data loss or multiple errors and failures on your discs.

We do recommend copying to the local hard drive, where our software is installed, and recording from there.

45-0-8: Update Easy CD Creator^® 5.0x Platinum to add compatibility for Windows^® XP

Update Easy CD Creator^® 5.0x Platinum to add compatibility for Windows^® XP

Version You Have Installed: 5.0x
Type: Platinum (Basic updater is forthcoming*)
Languages: English only

*Note: The updaters below are for Easy CD Creator 5 Platinum only. An updater for Easy CD Creator 5.0 Basic is forthcoming. To be notified when the Easy CD Creator 5.0 Basic updater is available, click here.

For users running Windows NT and 2000 and upgrading to Windows XP
For users running Windows 98 and ME and upgrading to Windows XP
For users installing Easy CD Creator 5 Platinum in Windows XP

Installation instructions for users running Windows NT and 2000 and upgrading to Windows XP:

xp_safe.exe- This web update is designed to prepare Easy CD Creator 5.0x Platinum installation on Windows NT or 2000 for Windows XP. This addresses driver issues that could be encountered while upgrading.

xp_up_platinum.exe- This web update is designed to update any existing 5.0x Platinum version of Easy CD Creator to work on Windows XP. This update will install Windows XP specific drivers and make the necessary registry entries, which allow Easy CD Creator to operate correctly.

1. It is recommended that you update your Easy CD Creator Platinum to 5.02b (ecdc_v502b_up.exe - 5.6MB).
2. Download and install xp_safe.exe (561KB) and reboot your system. This addresses driver issues that could be encountered while upgrading.
3. Update your system to the Windows XP Operating system. The xp_up_platinum.exe file will only install on Windows XP systems.
4. Download xp_up_platinum.exe (2.5MB) and install it. Restart after installation is complete.
5. Easy CD Creator has been updated to function properly on Windows XP.

Note: Take Two will be disabled by this update due to incompatibility with Windows XP.

Installation instructions for users running Windows 98 and ME and upgrading to Windows XP:

xp_up_platinum.exe- This web update is designed to update any existing 5.0x Platinum version of Easy CD Creator to work on Windows XP. This update will install Windows XP specific drivers and make the necessary registry entries, which allow Easy CD Creator to operate correctly.

1. It is recommended that you update your Easy CD Creator Platinum to 5.02b (ecdc_v502b_up.exe - 5.6MB).
2. Update your system to the Windows XP Operating system (if you have not done so). The xp_up_platinum.exe file will only install on Windows XP systems.
3. Download xp_up_platinum.exe (2.5MB) and install it. Restart after installation is complete.
4. Easy CD Creator has been updated to function properly on Windows XP.

Note: Take Two will be disabled by this update due to incompatibility with Windows XP.

Installation instructions for users installing Easy CD Creator 5 Platinum in Windows XP:

xp_up_platinum.exe- This web update is designed to update any existing 5.0x Platinum version of Easy CD Creator to work on Windows XP. This update will install Windows XP specific drivers and make the necessary registry entries, which allow Easy CD Creator to operate correctly.

1. In Windows XP, install Easy CD Creator 5.0 Platinum.
2. Download xp_up_platinum.exe (2.5MB) and install it. Restart after installation is complete.
3. Easy CD Creator has been updated to function properly on Windows XP.

Note: Take Two will be disabled by this update due to incompatibility with Windows XP.

45-0-9: How to cleanly uninstall / reinstall Easy CD Creator 5 in Windows XP (Article 011130-000007)

This information applies to the following product(s): Updated (3/1/2002)

- Easy CD Creator 5.0x Platinum Suite

This information applies to the following operating system(s):

- Windows XP ONLY

If you are having trouble with the installation of Easy CD Creator the following may help. It will also help correct problems due to a bad installation of the software.

Log on With Administrative Privileges and:

Setup a clean boot via the MSCONFIG utility: Go to “Start” and select “Run”, type MSCONFIG and click OK. In the General tab choose Selective Startup. Under Selective Startup uncheck: Load startup group items. Click “Apply” and then click “Close”. Restart your computer and log on as Administrator. If a window opens warning you, that you are using the “System Configuration Utility” click “OK” and then “Cancel”.

1. Go to “Start” then “Search”, look in C:\ (or the drive where your operating system is located) and search for: Prtseqrd.sys
2. Rename this file changing its extensions to .ROX
(Right click on the file name and choose “rename” then change “prtseqrd.sys” to “prtseqrd.ROX”)
3. If you decided to not finish this article at any point please rename this file back, you will be doing that later in this article.

Remove all CD Recording software(without restarting your system):

1. Uninstall all Adaptec Software from your system, do not reboot ("Add\Remove Programs" in Control Panel)
Look for Easy CD Creator, Direct CD, Take Two
2. Uninstall all other burning software, do not reboot (your computer or CD-Recorder may have come with software)

Next Clean Easy CD Creator completely from your system:

1. Go to “Start” then “Search”, look in C:\ (or the drive where your operating system is located) and search for:
Cdr4vsd.sys
Cdr4dll.dll
Cdral.dll
Cdrtc.dll
2. Rename all files changing their extensions to .ROX
(Right click on the file name and choose “rename”)
3. Go to “Start” and then to “My Computer” and select it.
4. Go into your C:\ drive (C:\ is default install drive, compensate accordingly if you installed in another location)
5. Go into the "Program Files" Folder
6. Look for a "Adaptec" folder and if found delete it
7. Look for a "Direct CD" folder and if found delete it
8. Go into the "Common Files" Folder
9. Look for an "Adaptec" and/or “Adaptec Shared” folder and if found delete them.
10. Go into the "InstallShield" Folder (C:\Program Files\Common File\InstallShield and rename the "Engine" and "IScript" folders to “Engine.ROX” and “Iscript.ROX”

WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE. WE RECOMMEND THAT IF YOU DO NOT FEEL COMFORTABLE EDITING YOUR REGISTRY THAT YOU SKIP THIS STEP.

Clean Easy CD Creator from your Registry:

1. Go to “Start” then “Run” and type “regedit” and press enter or click “OK”
2. Look for “HKey_Local_Machine”, Expand it (Either double click it or click the + beside it)
3. Look for” Software”, Expand it and select “Adaptec”, if found, and delete (click once it will become high lighted then press "delete" (delete on your keyboard)
4. Look for “Hkey_Current_User”, expand it
5. Look for “Software”, expand it
6. Select “Adaptec”, if found, and delete it

Reinstall Easy CD Creator in this manor:

1)     Go to "Start" then "Search", look in C:\ (or the drive where your operating system is located) and search for: Prtseqrd.ROX

2)     Rename this file changing its extension to .sys

3)     (Right click on the file name and "choose" rename then change "prtseqrd.ROX" to "prtseqrd.sys") and reboot your computer.

4)     Once you are back on your desktop, Install Easy CD Creator from the Roxio install disk (We recommend a custom install and removing Take Two from the installation, also if you receive a warning that no CD Recorder was detected continue with the install anyway) and reboot.

Update to the latest version if needed:

First you will need to determine the version of software that you have to begin with.  The “CD Jewel Case” (the card board container that holds the installation CD) has the version you are starting with on the back of it.  Turn to the back and you will see the CD-Key in the Upper right corner.  In the lower left corner you should have a sticker that show the REV (Revision).  There are three shipping versions 5.0, 5.02, and 5.1.

If you no longer have your CD Jewel Case you can find your version by:

1)       Go to “Start” then “Programs” then “Roxio Easy CD Creator” and select “Project Selector”

2)       Move your mouse over “make a data CD” and then select “data CD project”

3)       Go to “Help” and then to “About”

4)       The window that opens will show your current version; if it is 5.1.x.x you do not need an update at this time.

The install instruction are different for each version please follow the instruction that correspond to your version:

If you have 5.1:

• You do not need an update; this is the latest version.

If you have 5.0 or 5.02 update to the latest version at:

http://support.roxio.com/en/support/roxio_support/software_updates.jhtml

Reboot and test your software, it should be functioning correctly in Windows XP. You should now go to "Start" then "Run", type msonfig and select "Normal Startup".

For more standard troubleshooting steps for Easy CD Creator under each operating system use the Roxio Support Knowledge base (A.S.K.) at: http://ask.roxio.com/

If Windows no longer shows your CD-ROM: 011119-000000

45-0-10: Method to Uninstall Easy CD Creator 5.0x using Windows XP Safe Mode.(Article 011203-000001)

This information applies to the following product(s):

- Easy CD Creator 5.0x Platinum Suite

This information applies to the following operating system(s):

- Windows XP ONLY

This is a method to uninstall Easy CD Creator 4.x and 5.x from Windows XP if after installation you can no longer boot normally but can boot into “Safe Mode”.

We recommend using Windows XP restore from safe mode, to restore your system to the point before the installation of our software. If you do not have a restore point that you can use try this:

First:
1. Boot into Safe Mode (Press “F8” on your key board as the system starts to boot.)
2. Log on as Administrator
3. Set up a clean boot using the MSCONFIG utility:
4. Go to “Start” then to “Run” and type MSCONFIG and click “OK”. In the General tab choose Selective Startup. Under Selective Startup UNCHECK these two boxes:
· Load System Services
· Load Startup Items
5. Then Click on the “System Services” tab and select the “Windows Installer”.
6. Then click “OK”. Select “Restart” and reboot your system, log back on (with administrative rights). If a windows opens warning you, that you are using the “System Configuration Utility” click “OK” and then “Cancel”.
Second:
1. Go to “Start” then “Search”, look in C:\ (or the drive where your operating system is located) and search for: Prtseqrd.sys
2. Rename this file changing its extensions to .ROX
(Right click on the file name and choose “rename” then change “prtseqrd.sys” to “prtseqrd.ROX”)

Next you will need to remove Easy CD Creator from your system:
DO NOT REBOOT after the software has been removed.
1. Go to “Start” then to “Control Panel”. Select “Add or Remove Programs”.
2. Uninstall ALL CD recording applications from your system (INCLUDING previous versions of Easy CD Creator, Direct CD, Take Two and any other CD recording software that may have come with your recorder!)

Now:
1. Go to “Start” then “Search”, look in C:\ (or the drive where your operating system is located) and search for: Prtseqrd.ROX
2. Rename this file changing its extensions to .sys
3. (Right click on the file name and choose “rename” then change “prtseqrd.rox” to “prtseqrd.sys”)
4. Go to “Start” then to “Run” and type MSCONFIG and click “OK”. In the General tab select “Normal Startup”. Reboot your system.

For more standard troubleshooting steps for Easy CD Creator under each operating system, the Roxio Support Knowledge base (A.S.K.) at:

http://support.roxio.com/en/support/roxio_support/kb_select.html

For SCSI settings see article number: 990416-000022
If Windows no longer shows your CD-ROM: 011119-000000
For a more in depth cleaning article: 011130-000007

45-0-11: CDROM and Recorder no longer work after removing software in Windows 2000/XP (Article 000505-000000)

After uninstalling Roxio/Adaptec software from my Windows 2000/XP system my CD-ROM, CD recorder and/or my DVD no longer function.

My CD-ROM, CD Recorder are not recognized. My DVD wont play Discs.

How can I get access to my CD device after removing Easy CD Creator under Windows 2000/XP?

This information applies to the following product(s):

- Easy CD Creator Deluxe 4x Suite, Standard or Deluxe Editions
- Easy CD Creator 5.0x Suite, Basic or Platinum Editions
- WinOnCD 3.7.548 (and above)
- Video Pak 5.0

This information applies to the following Operating System(s):

- Windows 2000
- Windows XP

Warning: the next step involves editing your System Registry. We strongly recommend you export your registry before attempting any editing. Editing your registry incorrectly can cause irreparable system damage. We recommend that if you do not feel comfortable editing your registry that you skip this step.
1. Log on as Administrator
2. Open the Registry Editor
3. Remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
4. Restart your computer.
For more information on this issue see microsoftoft knowledgebase Article ID: Q270008 at:
http://search.support.microsoft.com/

45-0-12: After installing software my CD’s or DVD’s constantly refresh. (Article 011119-000000)

After installing software on my Windows 2000/XP system my CD’s or DVD’s constantly refresh when trying to use Easy CD Creator.

Also can cause CD-ROM’s, CD Recorder’s to not be recognized by Windows. DVD’s wont play Discs.

How can I stop my CD-ROM’s, CD-RW’s and DVD’s from “refreshing” (can’t select files) after installing Easy CD Creator under Windows 2000/XP?

This information applies to the following product(s):

- Easy CD Creator Deluxe 4x Suite, Standard or Deluxe Editions
- Easy CD Creator 5.0x Suite, Basic or Platinum Editions
- WinOnCD 3.7.548 (and above)
- Video Pak 5.0

This information applies to the following Operating System(s):

- Windows 2000
- Windows XP

Warning: the next steps involves editing your System Registry. We strongly recommend you export your registry before attempting any editing.

Editing your registry incorrectly can cause irreparable system damage. We recommend that if you do not feel comfortable editing your registry that you skip this step.

Uninstall Easy CD Creator then:

1. Log on as Administrator
2. Open the Registry Editor
3. Remove the Upperfilters and Lowerfilters values completely from the following registry key:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318
4. Restart your computer.

Reinstall Easy CD Creator and update to the latest version from www.roxio.com.

For more information on this issue see microsoftoft knowledgebase Article ID: Q270008 at

http://search.support.microsoft.com/

45-0-13: How do I use the Morphing   Option. (Article 990427-000130)

How do I use the Morphing I Option?

This information applies to the following product(s):

• Easy CD Creator Deluxe Suite 3.x
• Easy CD Creator Deluxe Suite 4.x

This information applies to the following Operating System(s):

• Windows 95
• Windows 98
• Windows ME
• Windows NT 4
• Windows 2000

To apply special sound effects to your music, follow these steps:

1. Select Properties from the Options menu.
2. Click the Morphing I tab to apply the following special sound effects:

* Concert Hall: select this option to add depth to the music; can make mono sound like stereo and 'widen' stereo music

* Reverb: move the slider to change the acoustic surroundings; applies an echo or sound stage effect

* GenderBlender: move the slider to change the pitch shift higher or lower; for example, you can make a female voice sound lower or a male voice sound higher

3. Click Preview (optional) to listen to your audio morphing selections before recording the music. Experiment with different settings to get the results you want.

4. Click OK when you are satisfied with your morphing settings.

45-0-14: I am getting Engine Initialization Error with Easy CD Creator 5.0x.(Article 011214-000001)

(1)

Error "Engine Initialization has failed"

When I attempt to launch an Easy CD Creator project I receive a message: "Engine Initialization has failed"
When I Attempt to launch Sound Stream I receive a message: "ICDE Main Interface has failed"
Note: Errors may also say Create50.exe, cannot create creator (or create instance.)

This information applies to the following product(s):

Easy CD Creator 5.x Platinum Suite
Easy CD Creator 5.x Basic

This information applies to the following operating system(s):

Windows 95
Windows 98
Windows NT 4
Windows ME
Windows 2000
Windows XP

We have confirmed that a Worm Virus (W32.Klez.H@mm) can cause this.

In most cases, the virus will cause Engine Failures to Easy CD Creator installations that had previously worked fine. However, fresh installations are also affected. This virus has been reported to the major Anti Virus software vendors, please check with your vendor for updates and/or utility tools for virus removal.

This type of error message is also caused when required DLL files failed to register. If these required files register unsuccessful during the Easy CD Creator installation process, Roxio's main Engine will not load and cause multiple errors. We have created a utility that will automatically register our CD Recording Engine.

Advanced Trouble Shooting Steps:

Open "My Computer" and browse to C:\Program Files\ Common Files\Adaptec Shared\CDEngine to verify the following required .dll files

a) Acmwrapperv2.dll
b) Cdngine.dll
c) Driversv2.dll
d) Mediaplayerv2.dll

If the above files are present please skip to step 7
If the above fie are not present you will need to run engine setup.exe from the Roxio installation CD.

1. Insert the Roxio Installation CD in your CD drive. (If asked if you would like to install choose "No")

2. Click the Start button then right click "My Computer" and select "Explore." Open the Roxio install CD by Clicking on the CD drive it resides in

3. Locate and double click the folder "Engsetup"

4. Double click the file "Engsetup.exe" and click the "Install" Button

5. If the installation fails your may need to update your regsvr32.exe file Please visit the following Microsoft link to download this file.

6. http://support.microsoft.com/default.aspx?scid=http://download.microsoft.com/download/access95/util5/1/WIN98/EN-US/Regsv32a.exe

7. Once this file has been downloaded to your computer, you will have to extract it to C:\Windows\System32 C:\Windows\Syytem or C:\WINNT\System32 depending on your Operating system and Installation configuration.

8. First determine which folder contains your default copy of Regsrv32.exe.

9. Go to "Start" and choose "Search" or "Find" depending on your Operating System

10. Choose Files and Folders.

11. Make sure that you have your Local Hard drive C: selected to "Look In"

12. Type "regsvr32.exe", your search may display several files. Pleas pay attention to the file in C:\Windows\System, C:\WINNT\System32 or C:\Windows\System32 depending on the Operating System.

13. Rename regsvr32.exe which resides in the above folder, right click on the file and choose "rename" then rename the .exe extension to .old

14. Close the search window

15. Extract the Microsoft file regsvr32a.exe to the folder, which contained your original regsvr32.exe file. (Do not copy and past, this file needs to be extracted)

16. Once the file has been copied please repeat 1-5 to get the necessary .dll files copied to the C:\Program Files\ Common Files\AdaptecShared\CDEngine folder.

17. Go to "Start" then "Run"

18. In the run dialog box please copy and paste the following commands including the quotes and click "OK" one at a time.

Regsvr32 "C:\Program Files\Common Files\Adaptec Shared\CDEngine\ACMWrapperV2.dll"

Regsvr32 "C:\Program Files\Common Files\Adaptec Shared\CDEngine\driversV2.dll"

Regsvr32 "C:\Program Files\Common Files\Adaptec Shared\CDEngine\MediaPlayerV2.dll"

 

If the above files have all registered successfully try launching an Easy CD Creator Project. If you still receive errors when the program is initializing, we suggest calling in for technical assistance.

If any of the above files besides driversv2.dll fail to register we would suggest calling in for technical support.

If driversv2.dll fails to register, it may be having a problem linking with certain system files native to your OS. If this is the case, you can try searching for and copying these system files to the C:\program files\common files\cdengine folder, where driversv2.dll resides.

Note: All files may not be found, or you may have your OS set to hide system files. You may also find mutiple instances of the files mentioned below. If this is the case please do a properties check on each file and verify that the size does not equal zero and choose to copy the most recent version to the path mentioned below.

Alt.dll
Mfc42.dll
Msvcp60.dll
Msvcrt.dll
Ole32.dll
Shlwapi.dll
Wininet.dll

Copy the above files to c:\Program Files\Common Files\Adaptec Shared\CDEngine, and then repeat step 17.

If Driversv2 still fails to register after copying these system files to the CDEngine folder, one or more may be corrupt. You may need to extract these files from your Windows installation CD, contact Microsoft for updated versions or call in and speak with a Roxio Technician.

(2)When I try to run Easy CD Creator, I get an error message that states, “engine initialization has failed.” How can I resolve this issue?

This information applies to the following product(s):

- Easy CD Creator 5.0x Platinum Suite

This information applies to the following operating system(s):

- Windows XP ONLY

45-0-15: Can`t shut down Windows XP after installing Creator 5.02x (Article 011029-000003)

Can’t shut down Windows XP after installing Creator 5.02x

Question

I have installed Easy CD Creator 5.0x in Windows XP and now my computer won’t shut down or it just reboots.
This information applies to the following product(s):
- Easy CD Creator 5.0x Suite
This information applies to the following Operating System(s):
- Windows XP

Answer

Easy CD Creator 5.0 and 5.02b are not compatible with Windows XP, and are not supported. To resolve this issue you should update Easy CD Creator. An update is available to make the software compatible. (It has also been suggested that uninstalling Direct CD will resolve the boot problem.)

Upgrades and upgrade information can be found at:
http://support.roxio.com/en/support/roxio_support/software_updates.jhtml

45-0-16: General Troubleshooting steps for Easy CD Creator under Windows XP (Article 020213-000000)

These articles can be rather large at times so I have provided the direct link to it on Roxio`s site.

http://support.roxio.com/en/support/roxio_support/knowledgebase_guide.html

45-0-17: Advanced Troubleshooting steps for Easy CD Creator under Windows XP (Article 020213-000001)

These articles can be rather large at times so I have provided the direct link to it on Roxio`s site.

http://support.roxio.com/roxio_support/ecdc/kb_articles.htmll#11

For now this link is working

45-0-18: Video CD created with Video CD Creator, it is not playable in my DVD Player.(Article 020213-000003)

After successfully creating a Video CD with Video CD Creator, it is not playable in my DVD Player.

My VCD will not play in my DVD player.

This information applies to the following product(s):

Easy CD Creator Platinum 5.02x

This information applies to the following Operating System(s):

Windows 95
Windows 98
Windows NT 4
Windows ME
Windows 2000
Windows XP

1. In order for a Video CD created using one MPEG1 file to be readable on a DVD player, there must be at least 2 tracks created on the CD. For example; if two MPEG1 files were used to create the Video CD then the CD should have 3 tracks, and so on. To verify the proper number of tracks are created you can use Easy CD Creator’s Data project.
   • Insert your Video CD which was created with Video CD Creator into you CD Recorder.
   • Launch the Project Selector and choose “Make a Data CD”, then click “Data CD Project”.
   • Once an “Untitled Data CD-Project Easy CD Creator” Window opens, click “CD” on the menu bar and choose “CD Information”.
   • Under the Track field there should be at least 2 tracks listed in order for your VCD to play on a DVD player.
   • If there is only 1 track listed here then there were some problems during the record process and the Video CD will not play in a DVD player. This problem seems to be specific to version 5.02x and is resolved in 5.1. Please refer to the: Software Updates Page
2. If there are 2 or more tracks listed here (depending on the number of MPEG1 files used) then the VCD was recorded successfully. If this VCD is not playable the problem is most likely with the DVD player. Please insure that your DVD player is compatible with Video CD’s and supports CDR/RW media. (Refer to your DVD player’s manual)

45-0-19: How can I get past a 1406 error code when I try to install Easy CD Creator?(Article 020215-000000)

How can I get past a 1406 error code when I try to install Easy CD Creator?

This information applies to the following product(s):

Easy CD Creator 5x Platinum Suite.

This information applies to the following operating system(s):

Windows XP

Start by installing Easy CD Creator using the Roxio install CD. Choose to perform a custom install and click “Next.” Locate the Take Two application and choose “This feature will not be installed.” Continue with the installation until the 1406 error message box appears. Leave the 1406 error message box as is on your desktop “do not select retry or abort”

WARNING: THE NEXT STEP INVOLVES EDITING YOUR SYSTEM REGISTRY. WE STRONGLY RECOMMEND YOU EXPORT YOUR REGISTRY BEFORE ATTEMPTING ANY EDITING. EDITING YOUR REGISTRY INCORRECTLY CAN CAUSE IRREPARABLE SYSTEM DAMAGE.

To export a copy of your registry, please do the following.

1. Go to “Start” then “Run”, type “regedit” and click “OK”

2. Locate and left click “File” in the upper left hand corner of the Registry editor

3. Click “Export” (Export range All should be selected)

4. Choose a location on your hard drive and give the file a name.

5. Click “Save”

Your registry should now be backed up in a .reg file to the location you specified. From this point, please continue starting with step 1 in your registry editor.

1. Double click the “Hkey_Local_Machine folder” this will expand or open the folder

2. Locate the software folder, “Right Click” on this folder and choose “Permissions”

3. Select “Add”, type in “Administrator” and click “OK”

4. Make sure that Administrator is “highlighted” under Group or Usernames

5. Under Permissions for Administrator, please check “Allow” for Read and Full Control

6. Select “Apply” then “OK”

7. Select “Add”, type in “System” and select “OK”

8. Make sure that System is “highlighted” under Group or Usernames

9. Under permissions for System, please check “Allow” for Read and Full Control

10. Select “apply” then “OK”

11. Please exit the registry, by choosing “File” from the top left hand corner of the window and click “Exit”

Select “Retry” on the 1406 error box and the install should now go through. Please refer to

http://support.roxio.com/en/support/roxio_support/software_updates.jhtml

for Information on installing Easy CD Creator under Windows XP.